Product Versions
Question: Does every show have different badges?
Answer: In the trade show industry there are 2 common badge formats that you will encounter. They are, barcode badges where you hold up a infrared beam to scan the badge, magstripe cards that look like a credit card with a magnetic stripe on the back that you swipe through a reader to capture the information.
Question: How does the Lead Wizard read the badges? I thought the badge is tied into a database system from the show host.
Answer: No, for most shows there is not a database that the badge ties into. All the attendee’s contact information is embedded directly into the 2D barcode or magnetic stripe. The information the Lead Wizard will capture is exactly as the attendee entered it when registering.
Question: How do I know if the show I am exhibiting at is a barcode or magstripe?
Answer: The information on who is providing lead retrieval badges for the trade show is usually on the sign up sheet located in the exhibitors manual/kit that you receive prior to the show asking if you would like to rent or not.
Question: I would like to know before I decide to purchase the Lead Wizard how compatible the Lead Wizard is for my shows. I do not have time to research,. Is there a faster way to find out?
Answer: For potential customers and current customers we do provide a research service for the first year. If you would like us to research your trade shows for you we would be happy to do so. You will find that there
really is not that many different registration companies that provide lead retrieval services—some examples of registration companies are: Expoexchange, ARIsystems, Expologic, Smart Reg, Leads etc, and others — Lead Wizard is compatible with these registration companies and many more. If you would like one of our skilled agents to do the research for you, contact Lead Wizard customer service and we will be happy to do the research for you. There is no fee for the preliminary research of your particular shows.
Question: How do I know if the Lead Wizard is compatible with a specific show?
Answer: If you have a question whether a particular show is compatible or not, simply cross reference the name of the registration company located in the exhibitors manual you receive prior to the show and cross reference that companies name to the Lead Wizard “compatibility reference” sheet that is sent at the time of your Lead Wizard lead retrieval system purchase or give Lead Wizard customer service a call with the show name and date of show. We will let you know if this show is compatible. You can also purchase the business card scanner and Lead Wizard software for your laptop as a backup lead retrieval system. The business card scanner with software is $249 when purchased with any system over $899.
Question: Is the Lead Wizard systems compatible with Macintosh?
Answer: The portable versions of the Lead Wizard are compatible with Macintosh systems, Pocket Mac syncing software is required to achieve compatibility a copy of the software can be purchased directly from Pocket Mac. Unfortunately at this time the Lead Wizard laptop versions are not compatible with Macintosh.
Question: What about upgrades, do I have to pay for them?
Answer: If Lead Wizard comes out with new versions of the software you will get them for free for the first 12 months after that time period has expired there is an optional annual maintenance fee (rates vary from $100-$200 depending on system ordered). However, if you decide that you would like the Pro Lead Wizard software instead of the Basic software you initially ordered, then you would be charged the price difference between the two software versions.
Question: Can I pick and choose what scanners I would like to include in my kit? Or do I need to get the package just like it is listed on the comparison sheet and Lead Wizard web site.
Answer: Yes, you may choose only the scanning attachments you need for your companies trade show needs. We will help you in deciding what features and accessories you may need to get the maximum benefit of owning your own lead retrieval system. Our Sales agents can help to put together a custom kit just for you. For instance, if your company supplied our agents with the worksheet of your current and past trade shows, we would then research and find what scanning accessories you would need in your package. If none of your trade shows uses a magstripe card then there would be no need to include the magstripe reader in your particular kit and the same would go for the other scanners or accessories. Why pay for something you are not going to need. You can always add on accessories later if the need arises.
Question: How easy is it to export my leads into another computer?
Answer: It is very easy to export your leads, the Lead Wizard software saves the leads in Tab (comma) delimited file system. This will easily be imported into excel or any other program that uses the same file format. There is easy to follow instructions in the Lead Wizard Instruction Manuals.
Question: How does the 20 Day Trial work?
Answer: The Lead Wizard comes with a “20 day trial Period”. You have 20 days from the date the Lead Wizard was shipped to your shipping address to call and request a RMA authorization number for return. Once an RMA number is received the Lead Wizard unit must be returned within 10 days of receiving the RMA number.
You will receive a full refund minus a restock fee of $250 and S/H.
Question: How soon should I place an order if I want to try the Lead Wizard at my next show?
Answer: As always the sooner the better, we have customers that will order there Lead Wizard months in advance and then just request for us to receive in hand on a certain date. No payment to the customer account actually gets processed until the product has been shipped. Depending on our quantities on hand we may be able to ship the following day you place your order. On some occasions same day shipping may be available at an extra expense.
For additional Questions, Concerns or to place your order— please contact us
Question: Does every show have different badges?
Question: How do I know if the show I am exhibiting at is a barcode or magstripe?
Question: How do I know if the Lead Wizard is compatible with a specific show?
Question: Is the Lead Wizard systems compatible with Macintosh?
Question: What about upgrades, do I have to pay for them?
Question: How easy is it to export my leads into another computer?
Question: How does the 20 day trial work?
Question: How soon should I place my order if I want to try the Lead Wizard at my next show?
I have some additional questions not listed on the FAQ’s. Email Customer Support here.